Support Services

Care Plan

WordPress Care refers to the variety of tasks that need to be carried out regularly to monitor and improve the performance, security and quality of your WordPress website.

Support App

We have developed a support service app, that makes it convenient for our customers to place a support ticket.  Any of our customers who purchase a Care Plan will be provided the App free of charge.

Website Maintenance

Now that your site is up and running, you must consider how you are going to maintain it.  

Performing regular maintenance tasks on your WordPress website has to be done to keep your site healthy and running smoothly.

If you have used our website build service, it is highly likely that you will not have either the time or technical skill to maintain your new website yourself.

Remember building and maintaining websites is our business.  We want to free up your time so you can concentrate on running yours and making a good profit. 

Luckily, we offer a number of website maintenance plans for you to keep your site in tip-top shape. 

1hr per month

£50/Mo +VAT

Care Plan

What’s Included

  • Before Updates: Confirm full backup
  • Before Updates: Perform visual check
  • Update: Manual plugin updates
  • Update: WordPress core
  • Update: Plugins
  • Optimise: Clean up spam comments
  • Optimise: Clean up revisions
  • Update: Theme
  • After Update: Perform visual check
  • Website maintenance review email

Email Reports

We provide a monthly report to keep you up to date with your sites security, backups and uptime performance.

2hrs per month

£100/Mo +VAT

Care Plan Plus

What’s Included

    • Everything included in Website Care
    • Test Contact forms
    • External: Run performance check
    • External: Check for broken links
    • After Update: Run security scan
    • After Update: Perform visual check
    • Support ticket system
    • Website maintenance review email

Email Reports

We provide a monthly report to keep you up to date with your sites security, backups and uptime performance.

4hrs per month

£200/Mo +VAT

Total Care Plan 

What’s Included

    • Website Care Plus
    • Free website hosting
    • Priority support
    • Website maintenance review email

Email Reports

We provide a monthly report to keep you up to date with your sites security, backups and uptime performance.

Maintenance Requirements

Maintenance tasks come up monthly, weekly, or even daily including:

Website Backups

Your website must be backed up so that you can restore it in the event of your site being hacked or, a mistake that deletes your files.  If you have taken out our hosting plans, this will be taken care of automatically.  For more information about our hosting service click Here.

WordPress Updates

WordPress is constantly being updated to fix bugs such as security vulnerabilities. It is very important that WordPress is updated when the latest version is published.  This ensures that your website runs properly and remains secure.

Update Your Theme & Plugins

Your website theme and any associated plugins also need to be updated, as soon as a new updates are published. This ensures that you always have the most up to date plugin and remain compatible with the latest version of WordPress. 

Clear Your Websites Cache

Website caches are saved files that can help your site load faster. Over time, cached files can start to build up and slow your site down. You need to clear your cache regularly to reset things.

Regular Tasks

There are many other small tasks that also need regular attention, such as clearing out any unused files from your media library, deleting spam comments and fixing broken links.

 

Search Engine Optimisation

Regular maintenance can really help with your website’s SEO.  You can find out more about SEO Here. A site that loads slowly and has things like broken links appear less trustworthy. These issues can cause your visitors to leave your site.

People visit your site because they have a problem, and they are looking to see if you can provide a solution.  So, you must help them find the answers quickly and efficiently.  If they trust you and you provide the answer, they will make the journey from visitor to paying customer.

Looking after your website on your own is a difficult and time-consuming task. It requires frequent – and sometimes daily – monitoring. Running your business is challenging enough without having to deal with your website every day.

Fortunately, we have developed our website maintenance plans designed to take care of this for you.

The maintenance service you choose for your WordPress site depends heavily on your personal needs and budget.

 

Other Providers

If you are not one of our clients or are and do not wish to take up one of our maintenance plans, then I would recommend you take a look at WP Buffs who provide similar services.  

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